FORMERLY KNOWN AS THE DERM EFFECT
PRIVACY & SAFETY POLICY
Updated as of 5/24/2024
At Mahtab Aesthetics, your privacy, safety, and well-being are our top priorities. We are committed to maintaining the highest standards of confidentiality and safety in all aspects of our services. This policy outlines the measures we take to ensure your privacy and safety during your time with us.
1. Confidentiality and Privacy:
All personal and medical information provided to us is treated with the utmost confidentiality.
We adhere strictly to HIPAA regulations and ensure that all your data is securely stored and accessed only by authorized personnel.
We do not disclose any personal information to third parties without your explicit consent, except as required by law.
2. Safety Protocols:
Our facility follows rigorous safety protocols to ensure a safe and hygienic environment.
All treatments are performed under the supervision of qualified professionals who adhere to the highest medical standards.
We use only FDA-approved products and state-of-the-art equipment.
3. In Case of Medical Concerns or Emergencies:
If you experience any adverse reactions or medical concerns following a treatment, we urge you to contact our office immediately.
Our Medical Director is available to address any medical issues that may arise. Contact information for the Medical Director will be provided upon request.
In the event that you cannot reach our office and feel that you are experiencing a medical emergency, please call 911 immediately for assistance.
4. Reporting Issues or Concerns:
We encourage you to report any issues or concerns regarding your treatment or experience at our facility.
Please contact our office directly, and we will ensure that your concerns are addressed promptly and appropriately.
5. What personal information is collected on our web site and how is it used?
We collect personal information directly from you to do all the things typically associated with websites. Examples of the information we collect include name, address, telephone number, mobile phone number, email address, personal preferences, credit card number, purchase and ordering information and demographical information. This information is collected at various places: for instance, when you want to book an appointment or sign up for email offer.
When we collect information about you we use this information for the following reasons
: to book and hold your upcoming appointments
, to process your online orders
, to provide customer service whether it’s responding to a request or following up on an appointment
and to include you in surveys and contests.
6. Consent and Agreement:
By choosing our services, you acknowledge that you have read, understood, and agree to this Privacy and Safety Policy.
We reserve the right to modify this policy as needed and will provide updated information as it becomes available.
At Mahtab Aesthetics, we are dedicated to providing you with a safe, confidential, and exceptional experience. Your trust and confidence in our services are of paramount importance to us. If you have any questions or need further information regarding this policy, please do not hesitate to contact us.
PAYMENT METHODS
All Major Credit / Debit Cards
Booking Policy
When you book an appointment with us, you will enter your credit card and immediately be charged a deposit fee. This deposit can be used towards any of our services and/or products. If you cancel your appointment without giving us a 48 hour notice, you lose your deposit and will need to pay another deposit to book another appointment. We book out weeks/months in advance and have a waitlist, thank you so much for respecting our time.
Late appointment Policy:
If you are running late for your appointment, please inform us. Tardiness of more than 15 min could result in rescheduling your appointment. Alternatively, if we do see you, we may not be able to perform any or all of the scheduled procedures/areas that day.
Cancellation/No Show Policy:
We have a 48 hour cancellation/no show policy. Your deposit will be forfeited if you do not provide us with 48 hours notice. You will need to pay another deposit to reserve a future appointment. We appreciate your cooperation with this as we need that time to fill that time slot.
Refunds:
We do not offer refunds on any services rendered. Aesthetic and medical treatments vary from person to person and results cannot be guaranteed. Some patients may need more treatments than others, and this is the patient's financial responsibility. We do not offer refunds on our retail products unless there is a defect. Defective products may be exchanged within 14 days for the same product only. We do not offer refunds on gift certificates.
offer refunds on any services rendered.
Pets and Children:
No pets please, service animals are welcome. Children under 10 should have care arranged before your visit.
